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Findalo Service Contract

In force from 1 June 2026 · Version 1.0

This document governs the contractual relationship between Findalo and its Customers for all Service plans, including the Free plan. Electronic acceptance during registration has full legal validity pursuant to Article 23 of Spanish Law 34/2002 (LSSI-CE).

Table of contents

  1. Provider identification
  2. Definitions
  3. Subject matter
  4. Contract acceptance
  5. Plans, pricing and taxes
  6. Cancellation and refunds
  7. Service availability
  8. Provider obligations
  9. Customer obligations
  10. Intellectual and industrial property
  11. Personal data protection
  12. Confidentiality
  13. Limitation of liability
  14. Right of withdrawal (consumers)
  15. Dispute resolution (consumers)
  16. Service suspension
  17. Force majeure
  18. Assignment
  19. Communications
  20. Modification of terms
  21. Partial invalidity
  22. Governing law and jurisdiction
  23. Annex I — Data Processing Agreement (GDPR)
  24. Annex II — Withdrawal form template

1. Provider identification

In accordance with Spanish Law 34/2002 (LSSI-CE), Art. 10, the service provider is identified as follows:

Throughout this document this party shall be referred to as the "Provider".

2. Definitions

3. Subject matter

The Provider grants the Customer, for the duration of the contract and in exchange for payment of the subscribed fee where applicable, a non-exclusive, non-transferable and limited right of use of the Findalo Service in accordance with the contracted Plan, including:

The following are excluded from the subject matter: (a) assignment of the Service source code; (b) any custom development not expressly agreed in writing; (c) manual integration into unsupported platforms.

4. Contract acceptance

This contract is formed electronically (Art. 23 LSSI-CE) at the moment the Customer:

  1. Completes the required information during the registration and payment process.
  2. Expressly checks the acceptance box for this Contract and the Privacy Policy.
  3. Confirms payment of the first Plan fee (where applicable).

The Provider shall send the Customer, within no more than 24 hours, an electronic confirmation of the contract concluded, pursuant to Art. 28 LSSI-CE, with a full copy of the accepted terms.

5. Plans, pricing and taxes

5.1. The Plan, its fee, its limits and its features are those in force and published at findalo.io/en/precios at the time of subscription, and are reflected in the invoice issued to the Customer where applicable.

5.1.bis. Free Plan. The Free Plan is offered at no cost to the Customer. The clauses relating to fees, VAT, billing, payment, automatic renewal and price changes (sections 5.2 to 5.7) do not apply to the Customer while they remain on that plan. The rest of the contract applies in full. The Provider may modify the features, the limits or discontinue the Free Plan by giving the Customer 30 days' notice.

5.2. Billing period. Paid plans may be subscribed on a monthly or annual basis (with a 17% discount on the equivalent monthly sum).

5.3. Taxes. Published prices are stated exclusive of VAT. VAT will be added at the applicable legal rate, except: (a) Customers established in another EU member state with a valid intra-EU VAT number (reverse charge); (b) Customers established outside the EU (transaction not subject to Spanish VAT).

5.4. Payment method. Payment is made by card or other electronic methods through the payment gateway designated by the Provider. Payment data is processed by certified third-party providers and is not stored by the Provider.

5.5. Invoicing. The Provider shall issue an electronic invoice pursuant to RD 1619/2012, accessible from the Customer's panel and/or sent by email.

5.6. Automatic renewal. Unless cancelled in advance, the subscription renews automatically at the end of each period for an identical period, at the price in force at the time of renewal.

5.7. Price changes. The Provider may modify prices by notifying the Customer by email with a minimum of 30 calendar days' notice. If the Customer does not accept the new price, they may cancel before the end of the current period without penalty.

6. Cancellation and refunds

6.1. Cancellation by the Customer. The Customer may cancel their account at any time from their panel or by submitting a written request to legal@findalo.io. For paid plans, cancellation takes effect at the end of the current billing period; no pro-rated refunds are issued for periods already paid, except in the cases set out in section 6.3 and the consumer right of withdrawal (clause 14). For the Free Plan, cancellation takes effect immediately.

6.2. Cancellation by the Provider. The Provider may terminate the contract: for non-payment (after two failed charge attempts and 7 days' email notice); for material breach by the Customer; or without cause, with 30 days' notice and a pro-rated refund of the unconsumed annual fee where applicable.

6.3. Refunds. No refunds are issued for non-use of the Service attributable to the Customer, incompatibility with platforms not listed as supported, or changes to the Customer's catalogue. Pro-rated refunds will be made where the Service becomes definitively unavailable for reasons attributable to the Provider for more than 7 consecutive calendar days within the same billing period.

6.4. Data recovery after cancellation. After cancellation, the Customer has 30 calendar days to export their data. After that period, the Provider will proceed to the secure deletion of Customer Data, except for data whose retention is required by law.

7. Service availability

7.1. For paid plans, the Provider will use reasonable efforts to maintain the Service with a target availability of 99.5% per month, excluding: scheduled maintenance windows (communicated at least 48 hours in advance); unavailability caused by third-party providers or the Customer's platform; and force majeure events (clause 17).

7.2. The Provider may modify, update or replace Service components without prior notice provided this does not substantially reduce the features of the contracted Plan. Modifications that substantially reduce features will be communicated 30 days in advance.

7.3. The Service is provided "as is" and "as available". The Provider does not guarantee that the Service will be error-free, uninterrupted, or adapted to specific needs not expressly agreed.

7.4. Free Plan. The Free Plan is provided on a best-effort basis, with no availability commitment or guaranteed support.

8. Provider obligations

9. Customer obligations

9.1. Lawful use. Use the Service in compliance with applicable law, the rights of third parties and these terms.

9.2. Accuracy. Provide accurate data and keep it up to date.

9.3. Credentials. Diligently safeguard access credentials. The Customer is responsible for any use made under their account.

9.4. No harm. Not carry out actions that could damage, overload, breach or degrade the Service or its systems (reverse engineering, unauthorised mass scraping, denial-of-service attacks, circumventing Plan limits, etc.).

9.5. Lawful catalogue. Ensure that the catalogue and content sent to the Service do not infringe third-party intellectual property rights and do not include personal data that the Customer is not authorised to process.

9.6. Timely payment. Keep fees and configured payment methods up to date.

Material breach of these obligations entitles the Provider to suspend the Service without prior notice and, where applicable, to terminate the contract without refund for the current period.

10. Intellectual and industrial property

10.1. Provider's software and brand. All rights in the Findalo Service, its source code, interface, documentation, trade marks, logos and distinctive signs belong to the Provider or its licensors. Subscription does not transfer any ownership rights in them.

10.2. Customer data and catalogue. Customer Data, including its catalogue, is and shall remain the property of the Customer. The Customer grants the Provider a limited, non-exclusive, royalty-free, worldwide and revocable licence to process, store, index and display such data to the extent strictly necessary to provide the Service.

10.3. Aggregated and anonymised data. The Provider may use aggregated and anonymised statistical data derived from use of the Service for product improvement and internal benchmarking, provided it does not allow re-identification of the Customer or their end users.

11. Personal data protection

11.1. The processing of the Customer's personal data (billing, contact and panel usage data) is governed by the Privacy Policy.

11.2. When the Customer processes third-party personal data through use of the Service, the Customer acts as Data Controller and the Provider acts as Data Processor, under the terms of Annex I of this contract.

11.3. The Customer declares and warrants that it has the necessary legal basis to process the personal data it sends or exposes to the Service.

12. Confidentiality

Each Party shall keep strictly confidential any non-public information it receives from the other, during the term of the contract and for a period of 3 years after its termination. Information shall not be considered confidential if it is public, lawfully obtained from third parties, or independently developed.

13. Limitation of liability

13.1. For Professional Customers (B2B). To the maximum extent permitted by applicable law: the Provider shall not be liable for indirect damages, loss of profits, loss of opportunities, data loss or third-party claims. Total aggregate liability shall be limited to the amounts actually invoiced and collected from the Customer during the 12 months preceding the event giving rise to the claim. For B2B customers on the Free Plan, where no consideration has been paid, total liability is limited to fifty (50) euros.

13.2. For Consumers. The above limitations shall not apply in cases where consumer legislation establishes a higher or non-waivable liability. The Provider shall be liable under the general civil liability regime for damages arising from wilful misconduct or gross negligence.

13.3. Common exclusions. In no event shall the Provider be liable for damages arising from the Customer's breach of its obligations, damages caused by third-party providers outside its reasonable control, or unavailability of the Customer's e-commerce platform.

14. Right of withdrawal (Consumers only)

14.1. The Consumer has 14 calendar days from the date the contract is concluded to withdraw, pursuant to Art. 102 TRLGDCU.

14.2. Immediate commencement and waiver. Given that the Service is provided immediately, during registration the Consumer is expressly requested to request commencement of the Service before the end of the withdrawal period and to acknowledge that they will lose the right of withdrawal once the contract has been fully performed (Art. 103.m TRLGDCU).

14.3. Exercise. To withdraw, the Consumer may: cancel their subscription from the panel; send a written communication to legal@findalo.io; or use the template in Annex II.

14.4. Effects. Where withdrawal is exercised within the prescribed period and the Service has not been fully performed, the Provider shall reimburse the Consumer the amount paid, pro-rating the days already rendered at the Consumer's request, within a maximum of 14 calendar days.

15. Dispute resolution (Consumers only)

15.1. Pursuant to EU Regulation 524/2013, the Consumer may access the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

15.2. The Consumer may address complaints to legal@findalo.io; the Provider will respond within a maximum of 1 month.

15.3. The Provider is not affiliated with any consumer arbitration system.

16. Service suspension

The Provider may suspend the Service in whole or in part without generating any right to compensation in the following cases: non-payment of fees; use of the Service contrary to clause 9; requirement by a competent authority; imminent security risk. Once the cause ceases and payment is regularised, the Service shall be restored at no additional cost.

17. Force majeure

Neither Party shall be liable for failure to perform its obligations (except obligations to pay amounts already due) where such failure is due to force majeure or unforeseen circumstances: natural disasters, armed conflicts, pandemics, general strikes, prolonged telecommunications or power supply outages, massive cyber-attacks on critical infrastructure, and generally unforeseeable or unavoidable events outside reasonable control.

18. Assignment

The Customer may not assign this contract without the Provider's prior written consent. The Provider may assign the contract in the context of restructuring, merger, demerger or asset sale operations, by giving the Customer 30 days' notice; in such case the Customer may terminate the contract without penalty.

19. Communications

Communications between the Parties shall be made by email to the addresses designated during registration or subsequently updated. Email shall have full effect for notification purposes, except where legislation requires a different form.

20. Modification of terms

20.1. The Provider may modify this contract for legal, technical, commercial or Service improvement reasons, by notifying the Customer by email and/or in-panel notice with 30 calendar days' advance notice.

20.2. If the Customer does not accept the new terms, they may terminate the contract without penalty before the end of the current period. Continued use of the Service once the modification takes effect will constitute acceptance.

21. Partial invalidity

If any clause is declared null or unenforceable by a competent authority, such invalidity shall not affect the remainder of the contract, which shall remain valid. The Parties shall negotiate in good faith a replacement for the affected clause that respects its economic and legal purpose.

22. Governing law and jurisdiction

22.1. This contract is governed by Spanish law.

22.2. Professional Customers (B2B). For any dispute arising from the interpretation or performance of the contract, the Parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of Valencia (España).

22.3. Consumers. In the case of Consumers, jurisdiction shall lie with the Courts and Tribunals of the Consumer's place of domicile.

Annex I — Data Processing Agreement

Pursuant to Art. 28 GDPR and applicable Spanish regulations.

A. Parties

B. Subject matter

To regulate the processing on behalf of the Controller of the personal data that the Controller transfers to the Findalo Service or whose processing derives from the use of the Service.

C. Nature, purpose and duration

D. Type of data and categories of data subjects

E. Processor obligations

  1. Process personal data solely in accordance with the Controller's documented instructions, except where required by law.
  2. Ensure that persons authorised to process the data have committed to confidentiality.
  3. Implement appropriate technical and organisational measures to ensure the security of processing (Art. 32 GDPR): encryption in transit (TLS), access controls, logging of critical operations, periodic backups, environment segregation and incident response processes.
  4. Not sub-contract processing to another Processor without prior specific or general authorisation from the Controller. Acceptance of this Annex constitutes general authorisation, subject to the published and updated list of sub-processors. The Processor shall give at least 15 days' advance notice of any addition or replacement of a sub-processor, and the Controller may object on legitimate grounds.
  5. Assist the Controller, to the extent possible, in responding to data subject requests (access, rectification, erasure, objection, restriction, portability).
  6. Assist the Controller in complying with Arts. 32 to 36 GDPR (security, breaches, impact assessment, prior consultation).
  7. Notify the Controller, without undue delay and in any event within a maximum of 72 hours, of any personal data security breach.
  8. Delete or return personal data at the end of the provision, in accordance with clause 6.4, except where legally required to retain it.
  9. Make available to the Controller the information necessary to demonstrate compliance with the obligations of Art. 28 GDPR and allow reasonable audits, with a minimum of 30 days' prior notice.

F. Controller obligations

  1. Have an adequate legal basis for the processing operations they instruct.
  2. Comply with their information obligations to data subjects.
  3. Handle data subject rights as the primary Controller.
  4. Maintain their own Record of Processing Activities.
  5. Not include in the Service personal data that is unnecessary for its purpose.

G. International transfers

Data may be processed on servers located within the European Economic Area and, where applicable, in countries with an adequacy decision from the European Commission or that have approved Standard Contractual Clauses in place. The list of locations is published on the sub-processors page.

H. Survival

The obligations of this Annex shall survive for as long as the Processor retains personal data belonging to the Controller.

Annex II — Withdrawal form template

For Consumers only.

To the attention of Ray José Rodríguez Gil, Calle Periodista Julio Anguita 7, 46530 Puçol (Valencia), España — Email: legal@findalo.io.

I hereby give notice that I withdraw from my contract for the provision of the Findalo service.

This contract constitutes the entire agreement between the Parties with respect to its subject matter and supersedes any prior communications or agreements. Version 1.0 · In force from 1 June 2026.