Terms and conditions

Last updated: 1 June 2026

Service provider identification

In accordance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the owner and provider of the "Findalo" service is:

• Owner: Ray José Rodríguez Gil
• Spanish tax ID (NIF): 14053624A
• Address: Calle Periodista Julio Anguita, 7, 46530 Puçol (Valencia), España
• Contact: legal@findalo.io · hola@findalo.io
• Website: findalo.io

1. Scope

These terms govern the use of the findalo.io website and the Findalo search engine service for online stores offered by the provider identified above (hereinafter, "Findalo" or "the Service").

2. CSV demo

Users may upload a CSV file with their catalogue to try out the search engine without prior registration. The demo:

• Only accepts plain-text UTF-8 CSV files up to 10 MB.
• Expires automatically after 24 hours and the data is deleted.
• Is subject to a limit of 5 demos per hour per IP address to prevent abuse.
• Is provided "as is" with no availability guarantee or support.

Uploading unlawful content, personal data without a valid legal basis, or attempting to overload or compromise the infrastructure is prohibited.

3. Accounts and plans

All accounts, including the Free plan, are governed by the Findalo Service Agreement, which is accepted electronically during sign-up and which includes the Data Processing Annex (GDPR). Published prices and limits may change with 30 days' prior notice.

4. Limitation of liability

For professional customers (B2B), Findalo is not liable for indirect losses or loss of profit arising from use of the service, and maximum liability is limited to the amounts actually invoiced and collected in the 12 months preceding the event giving rise to it (€50 in the case of the Free plan). These limitations do not apply in cases of wilful misconduct or gross negligence, nor to damages that cannot legally be limited. If you are a consumer, nothing in the above limits the rights granted to you by consumer law. The full regime is set out in clause 13 of the Service Agreement.

5. Governing law

These terms are governed by Spanish law. For professional customers (B2B), the parties submit to the Courts and Tribunals of Valencia (Spain). If you are a consumer, jurisdiction lies with the courts of your place of domicile, and you may also use the European online dispute resolution platform (ec.europa.eu/consumers/odr).