Free 1-month trial: what's included and what happens when it ends

Almost everyone who signs up for a SaaS search engine has the same question without asking it: what happens when the trial ends. Whether they'll be charged without warning. Whether they'll lose their configuration. Whether their store's search will go dead on a Tuesday morning with nobody telling them.

This post answers that, with the exact numbers and no small print, because it's the kind of thing that decides whether someone signs up or closes the tab.

What the trial includes

The free 1-month trial is the Free plan: thirty days from the moment you sign up. Inside that:

• Up to 200 products indexed.
• 1,000 searches in total for the whole trial month. They don't renew: once they're used up, they're gone.
• Up to 5 languages.
• No card. We don't ask for any payment method to get started, so there is nothing to charge: not during the trial and not when it ends.

And it's the real search engine: the same engine, the same widget and the same dashboard a paying customer gets. It isn't a cut-down version with half the screens greyed out. What's not included are the features that go by plan — semantic AI, recommendations, the shopping assistant — but search, filters, synonyms, analytics and the widget's design are all there in full.

There is one free trial per store: it's tied to the store's URL, and a store that has already used it can't start it again.

The numbers, in plain terms

Two hundred products and a thousand searches sound small if you've just been looking at the bigger plans. Worth translating.

200 products is a genuinely small store, or a slice of yours. If you have 3,000 SKUs, the trial won't index your whole catalogue, and you'll notice: search will find what's indexed and nothing else. If your catalogue is large, the honest version is that the trial is for seeing how it works, not for putting it live and forgetting about it.

1,000 searches in total is plenty to try it yourself, show it to your team and have it live in the store for a few days if your traffic is moderate. A store with real traffic will burn through them in a week, and then the trial ends even if the month isn't over. That's fine too: the point of the trial is for you to decide, not to hold out.

If you're running short early, there's no need to wait for it to end: moving to a paid plan raises the limits to those of the plan you choose, without reinstalling anything or reindexing.

What we tell you, and when

Three emails, to the account holder:

• When 7 days are left.
• When 1 day is left.
• When it's over.

Each is sent once, and all of them include the date on which the account will be deleted if you don't move to a paid plan. If you signed up and never came back all month, you get the first two together in the same pass: two warnings late beats none at all.

What happens when it ends

This is the important part, so no beating around the bush.

The search stops responding. The trial ends when the month is up or when the 1,000 searches run out, whichever comes first. From then on your store's search stops responding. Nothing is charged, because there's no card, and you're not moved to any paid plan unless you ask for it.

You have 30 days to decide. Your account, your indexed catalogue, your synonyms, your rules, your design and your analytics stay stored for 30 days after the trial ends. If you subscribe to a plan in that time, the search responds again with the configuration you left. You don't start from scratch.

After those 30 days, everything is deleted. If you haven't moved to a paid plan, the account and all its data are removed. We don't keep it indefinitely just in case.

There's no second free trial. A store that has already used its trial can't start another one, not even with a different account.

What to do during the month

A month goes further than most people make it go. If you only do three things, make them these:

• Search the way your customers do, not the way you do. You know the exact names of your products; they don't. Misspell things on purpose, use the everyday word, search by what the product is for rather than what it's called.
• Look at what gets searched and finds nothing. It's in the dashboard from day one. It's the list of what your customers wanted and didn't get — sometimes because you don't stock it, and sometimes because you stock it under another name.
• Try it on a phone. That's where most people will search, and where the problems with space, keyboards and perceived speed show up.

When the trial won't help you decide

In case it saves you the month:

• If your catalogue runs to several thousand SKUs, 200 products won't show you the real behaviour. Say so when you sign up and we'll set up a trial with your full catalogue, free.
• If what you want to evaluate is semantic AI, the shopping assistant or recommendations, those go by plan and aren't in the trial. They can also be demonstrated with your own products if you ask.
• If your store has little traffic, 1,000 searches will last you the whole month without a single pattern emerging. There, the month tells you whether you like it, not what it's worth.

And if you want to continue

The entry plan is Starter, €15 a month + VAT: 1,000 products, 25,000 searches and up to 5 languages. Above that, Pro is €49 + VAT with 6,000 products, 100,000 searches, unlimited languages and semantic AI included. Paying annually applies a 17% discount.

Starter and Pro come with a 14-day free trial. Here we do ask for a card when you sign up, but nothing is charged during those 14 days: the first payment comes on day 15, unless you cancel before then from your dashboard. The 14-day trial is also one per store. Business (€149 a month) has no trial: it's paid from day one.

There's no minimum term and you cancel from the dashboard. We mention it here because it's the other half of the same question: what really removes the fear of starting isn't the trial, it's knowing that leaving is as easy as arriving.

Sign up and try it — or write to us if your catalogue is large and you'd rather see it with your own products from the start.